We have a No Refund Policy. However, refunds may be allowed in exceptional cases wherein the product is out of stock or defected. Your refund will be credited back to your original method of payment within approximately two weeks of being processed. Depending on your bank, it may take up to two billing cycles for the credit to appear on your credit card statement. All shipping and handling costs are non-refundable.
We shall not entertain any claims pertaining to refunds in case the customer refuses to accept the parcel at the time of delivery
Splashmi monitors return activity for abuse and reserve the right to limit returns or exchanges at Splashmi website in all instances.
Contact our customer service team via:
WhatsApp: +92 3352993355
Email: sales@splashmi.com
Exchange Policy
At Splashmi, our customers are our first priority. Our customer care team will facilitate you on each step if you wish to exchange your purchased item. The help you need is just a click away!
Validity of Exchange: Exchange for another item is applicable for full priced products only by sending the product back to our Warehouse via a local courier service within 14 days from the delivery date. In this case any additional cost on top of the item and the courier charges will have to be paid by the customer.
Proof of Purchase: This includes either a receipt or the online order confirmation email.
Conditions Qualified for Exchange: Articles are qualified for change only if they are unused, all labels are intact, packing is in its original condition and original invoice is present. Also, state a valid reason for requesting an exchange, such as if the product(s) is defected, in wrong size, or incorrect.
Items not allowed for Exchange: Product(s) purchased on discount or on sale are not qualified for exchange. Similarly, Fragrances cannot be exchanged.
Note: For sale orders, exchanges will only be provided for valid reasons and exchange time will also take longer than usual. For further assistance, you can contact our customer service department by emailing us at sales@splashmi.com or you can WhatsApp us at +92 335 299 3355. Provide all the required information to our representative and if all the conditions of the exchange are met, we will schedule the pick-up from your doorstep.
If the item that is being returned happens to go on sale then the compensation will be determined based on the current discounted price rather than the original purchase price.